Automated Compliance Monitoring
Audit 100 % of your calls with Sayint to ensure adherence to regulatory and organization-wide compliance measures.
Get Actionable Insights from Your Customer Conversations Real-Time
Enhance your customers experience and drive operational efficiencies by improving audit and compliance scores, sales process, and agent training.
Nurture Call Insights Real-Time
Get smarter insights from your calls to evaluate agent’s performance, improve sales and customer retention. Leverage built-in metrics such as sales-pitch, sales negotiation and sold-out price.
Improve Service Effectiveness
Map your customer journey and measure objectively how effective your customer experience is. From understanding parameters to tracking escalations and attrition metrics, find out if your CX strategy is working.
Increase Sales Productivity
Measure sales effectiveness, obtain insights on what the 'best' do and find ways to replicate. Create new metrics using OTTS ( Over the top service) like absolute no, percentage and the average time from stage A to B.
Agent Performance & Training
Monitor your agent performance by developing agent objectives and continuously monitoring key performance indicators. Run targeted training modules with visibility of agent performance which in turn can increase sales conversions.
