Helping Travel companies plug revenue leakages using AI.

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Overview

The travel industry is riddled with penalties from agent booking errors and generic marketing spends not delivering impact or revenues. This is critical because the travel industry, especially OTAs and Holiday Providers struggle to identify these anomalies real time. Being a consumer-centric business vertical, the impact of any bad experience leads to churn and negative reviews on online mediums which is huge reputation risk.


The travel industry has multiple aggregators, holiday service providers and online platforms that are competing to get a slice of the industry that contributes to over 10% of world GDP based on a 2017 Deloitte Industry Outlook report.

Challenges

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Agent performance issue

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Brand Reputation Risk

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Manual audit and compliance monitoring

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Revenue Leakage due to booking errors

Business Impact of Conversational Analytics

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Increase in sales conversion

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Improved customer satisfaction

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Automated audit and compliance monitoring

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Increased revenues and leakages plugged

Why Sayint?

Sayint has successfully delivered over $3,00,000 in savings per annum for Europe’s Largest OTA by identifying and alerting booking errors and mismatches. Sayint’s conversational analytics engine carefully extracts information from every customer conversation and extracts valuable inputs for companies to better serve customers and comply with regulations.


The company moved out of their legacy systems to deploy Sayint which able to give them a comprehensive view of their customer conversations across all channels including phone, email, chat and social media. From Call Recording to Custom Dashboards for Analytics, Sayint Provided every detail the brand was trying to track where the Client was also able to run targeted training modules with the visibility on agent performance which in turn increased conversions by 15% and C-SAT by 26%.

Not alt providedEurope's Largest Holiday Provider Deploys Sayint To Derive Conversational Insights

Europe's Largest Holiday Provider Deploys Sayint To Derive Conversational Insights

Europe's Largest Holiday Provider Deploys Sayint To Derive Conversational Insights