Helping Retail brands make sense out of customer interactions.

Not alt provided

Overview

On one hand, some enterprises have collected little data but are leveraging it for business benefits, while others have swathes of data, but are unable to make sense of it. Customer’s today are digital natives, and in a crowded environment, digitizing the offline and online experiences with the data signals shared by the customer is vital to delivering personalized, consistent and cross-channel experiences that delight them throughout their lifecycle with your brand.

Challenges

Not alt provided


Underperforming, generic marketing campaigns

Not alt provided


Customer Churn

Not alt provided


No Personalization

Not alt provided


Inefficient Customer Journey Tracking

Business impact of conversational analytics

Not alt provided


Improved CSAT scores

Not alt provided


360 Degree tracking of customer conversations

Not alt provided


Customer Retention and Increased LTV

Not alt provided


Marketing Personalization

Why Sayint?

Sayint has successfully Implemented conversational analytics platform for one of the largest fashion Commerce brands in “Americana Fashion” apparel. This clothing and accessory retailer serves millions of customers in over 5 countries and manages tens of millions of transactions every month. Sayint was closely integrated with the clients' CRM system. Sayint's feature rich speech-to-text, speech analysis, multi-channel live analysis of sentiment brought incredible insight into customer service and increased customer satisfaction metrics and thereby Increasing probability of selling to an existing customer by 60%.

Not alt provided360 degree tracking of all customer interactions to increase C-SAT

360 degree tracking of all customer interactions to increase C-SAT

360 degree tracking of all customer interactions to increase C-SAT