Authorsayint

Chatbots – AI use case for Enterprise mobility.

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Chatbots and Artificial Intelligence (AI) powered bots are already providing superior customer service with features such as 24 hour business support, instant response to simple queries etc. Evolving technology has now taken customer service to the next level with virtual assistants, which are software programs that help in performing tasks through voice commands. Siri and Alexa are examples of...

What makes a Customized Speech Recognition Product More Business Friendly?

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Imagine a scenario where your company spends considerable amount of budget on buying a speech analytics software. A product purchase of this sort should facilitate and not make matters worse; What would be your typical reaction when you experience a complication in using such a software and does not help in solving any further business problem?In case of a customized speech analytics software...

How does GDPR Change Call Center Industry Dynamics?

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Understanding GDPR

In many organisations, protection of consumer data is provided for more as an afterthought rather than being incorporated into the “DNA” of the systems and business processes. While some of this has to do with the difficulty of incorporating protection into legacy systems(and processes) and the added inconvenience of controlling access to and troubleshooting systems, most of it has to do with...

Join Sayint at ICMI Contact Center Expo & Conference

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We live in a world driven by technology where organizations serve global customers with discerning tastes. “Customer is king,” the famous saying has continued to prove correct since the dawn of the industrial world and is the ethos by which global organizations strive. Customer service performance depends substantially on agent performance which is turn dependent on employee motivation. Managers...

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