Latest stories

Voice of the customer using conversational analytics


In an omni channel environment, customers interact with brands on multiple mediums, While conversations are happening on phone, there is a new set of customers who prefer to leverage other channels including email, chat and social media, attributed to quick response and resolution time in these channels. Brands have invested heavily in setting up infrastructure to service customers within...

Putting Work on Autopilot using Robotic Process Automation


Automation is a hot topic nowadays, and robotics that aids this technology is a powerful combination to accelerate business processes that are routine, rule-based or high in volume. With structured inputs and clear business rules, Robotic Process Automation software using AI Showcases how people interact with software applications, and generates results in shorter time, with lesser mistakes and a...

Chatbots – AI use case for Enterprise mobility.


Chatbots and Artificial Intelligence (AI) powered bots are already providing superior customer service with features such as 24 hour business support, instant response to simple queries etc. Evolving technology has now taken customer service to the next level with virtual assistants, which are software programs that help in performing tasks through voice commands. Siri and Alexa are examples of...

Sayint helps Europe’s largest holiday provider to improve its Customer experience


How implementing Sayint Speech Analytics helped them improve their customer interactions and brought in cost savings. Problem This European OTA  has been providing European customers with great value holidays for over 20 years.  All holidays by this provider are ATOL (Air-travel Organizer Licensing) protected. Providers like these have a high dependency on live agent interactions to book the...

Unveiling Sayint’s Workspace -Brighter Dreams – Bigger Spaces and lots of fun


For us, having our own office has been a dream for a while now. But, we have finally fleshed out this dream, and it’s time to unveil the new and cool work-space we have built. Today, Sayint owns one of the youngest, most happening workspaces inspired by the technologies of tomorrow. We use AI and other important innovations to set new benchmarks in customer experience. And these innovations...

Why Likitha from IIT-ISM Dhanbad Interned at Sayint and Ditched Top MNC’S?


With a string of technologies emerging faster than the earth completing a spin around the sun, it can be overwhelming to understand which path to take to steer your career in the right direction. Taking an internship with a firm can be a good starting point for many, especially those who are equipped in terms of knowledge post their college degree. Sayint.AI is an Artificial Intelligence-based...

What makes a Customized Speech Recognition Product More Business Friendly?


Imagine a scenario where your company spends considerable amount of budget on buying a speech analytics software. A product purchase of this sort should facilitate and not make matters worse; What would be your typical reaction when you experience a complication in using such a software and does not help in solving any further business problem?In case of a customized speech analytics software...

Participate in Indias Top Machine Learning Idea-thon by Sayint


Hey Students! Get Set for the Smart ML Challenge Thinking of  working with  best ML and AI startups  in the country? Got your ML hacks ready for an exciting experience? Put your thoughts and experiments to use by solving various day-to-day issues through Machine Learning. Smart ML Challenge gives you a chance to meet, collaborate and work closely with techies who have gained experience from best...

Is Your Customer Experience Ready for the Digital Age?

Customer experience for Digital age

There is a paradigm shift in the last few years, with major emphasis being given to customer experience (CX) by companies. With digital age changing the scenario rapidly for customers, it is becoming imperative for companies to be at par with this fast pace. Customers are no longer just happy with a good product or service. They expect an experience behind each decision to aid the purchase they...

How does GDPR Change Call Center Industry Dynamics?

Understanding GDPR

In many organisations, protection of consumer data is provided for more as an afterthought rather than being incorporated into the “DNA” of the systems and business processes. While some of this has to do with the difficulty of incorporating protection into legacy systems(and processes) and the added inconvenience of controlling access to and troubleshooting systems, most of it has to do with...

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