Sayint uncovers valuable performance metrics for the sales team to identify knowledge and training gaps, script adherence, talk-over analysis, objection handling and other micro metrics to enable sales teams to track, engage and close deals better.
Sayint helps organizations audit 100% of conversations as opposed to 2-3% which is the industry standard. The platform also alerts relevant teams about potential threats and breaches and helps reduce the risk of penalties. This makes compliance documentation and proofing becomes easy.
From capturing key metrics like C-SAT, NPS and CES based on industry benchmarks to showing customer journey reviews from disparate data sources and proactively engaging with relevant services, Sayint takes a holistic approach. It goes beyond surveys and objectively scores every customer interaction and identifies intent, sentiment and overall journey satisfaction.
Sayint helps monitor the quality of interactions between organizations and their customers and automatically creates scorecards to identify training and knowledge gaps. It also provides in-depth insights to consistently improve agent performance which directly impacts customer satisfaction, retention and brand reputation.